Returns and complaints
RIGHT TO CANCEL
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Misioo GmbH, Mühlplatz 13, 04838 Eilenburg, e-mail: shop@misioohandgemacht.com, phone: +49 160 922 904 55) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
In order to make a complaint, please follow the steps below:
Return
Fill out the return form and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, product name, date of purchase and additionally if you wish the occurrence of the defect or and reason for complaint.
When submitting a complaint, please send the product back with all its accessories, complaint form and a copy of the receipt or purchase invoice.
The claimed product should be sent to the following address:
Misioo GmbH,
Mühlplatz 13,
04838 Eilenburg,
e-mail: shop@misioohandgemacht.com
phone: +49 160 922 904 55
Model Cancellation Form
– To Inter Group S.C., str. Robotnicza 70D, 53-608 Wroclaw, Poland, abagroup@wp.pl; phone + 48 536 917 022
– I / we [*] hereby give notice that I / we [*] cancel my / our [*] contract of sale of the following goods [*] / for the supply of the following service [*],
– Ordered on [*] / received on [*]
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
[*] Delete as appropriate
GOODS ARE DAMAGED / DELIVERY ERROR
Does the type of the delivered goods miss match the goods you ordered or is it damaged? Please contact our customer service directly so that the procedure can be checked accordingly. There is also additional information on the back of the delivery note in the package, which can help you in the first step.
Thank you for shopping at Misioo
